FAQs

Q: Is there a physical store for demo?

Our brand provide wholesale sales direct from our factory outlet. As such, we do not intend to have a physical outlet for demo purposes in order to cut physical costs to keep our prices competitive.

Instead, customers could enquire more via our WhatsApp helpdesk for a product demo.

We are ACRA registered Singapore Business. Our UEN is 53445562W. For more information, visit www.bizfile.gov.sg/ to check for the list of registered businesses.

Q: When will my purchase ship?

Orders are typically processed and also transported within 2 - 3 working days of purchase for local purchase (Singapore).

For international purchase, please allow up to 5 - 20 business days due to possible delay through customs.
All our parcels are tracked and we provide timely update on our parcel delivery.

Q: Do you ship worldwide?

Yes, our team ships worldwide to make certain that every consumer will certainly enjoy our product. We are currently shipping to the following countries:
  • Singapore
  • Indonesia
  • Malaysia
  • Thailand
  • Vietnam
  • Philippines
  • Cambodia
  • United States
  • Mexico
  • Canada
  • United Kingdom
  • Germany
  • Taiwan
  • Hong Kong SAR
  • France

Q: How to connect Celestials Omni to your mobile devices?

Download the "EShare" application from the app store
For Apple/Android/Windows device:
1. Please make sure that mobile device and projector are connecting with the same network
2. Open "EShare" app, then EShare will search for the projector which share the same network with it automatically. 
3. Go to the device's Control center, select screen mirroring and select the projector.
Celestials Omni can now mirror your device or you can use your device as a remote control for the projector!

Q: How to connect Celestials Omni to your mobile device without EShare?

Celestials Omni can be connected to various devices such as laptop or mobile devices through the USB port using lighting cable or HDMI cable.

Q: How long can the battery last per charge?

Celestials Omni can typically last for 2 hours running on battery. 

Q: Can you use the projector and charge it at the same time?

Yes! You can plug in the power supply while using.

Q: Which payment/installment approaches are accepted?

Our company accepts all major credit card company in addition to PayPal. Alternatively, interest-free installments methods are supported through GrabPay, GrabPayLater and Atome.

Q: Can the projector support Nintendo Switch?

Celestials Omni can support various gaming devices such as the Nintendo switch through the HDMI input.

Q: Got more questions or require additional support?

Please drop us an email at support@celestialsprojector.com or get in touch with our support team via Whatsapp (+65 8737 8455).